Help Topics

About us

What brands are available on PartsDirect?
Sears PartsDirect has parts for all major brands, including GE, Whirlpool, Briggs & Stratton, Husqvarna, Maytag, Craftsman, Kenmore, Bosch, Sony, Panasonic, Singer, ProForm and many more.
What brands are available on Sears Commercial Parts?
Sears Commercial Parts has parts for all major brands, including GE, Whirlpool, Briggs & Stratton, Husqvarna, Maytag, Craftsman, Kenmore, Bosch, Sony, Panasonic, Singer, ProForm and many more.
Can I get parts for a product I didn't buy at Sears?
Yes. Sears Commercial Parts offers parts for all major brands, no matter where the product was purchased.

User profile

What is my user profile?
Your user profile allows you to store address and payment information to make the checkout process simpler and faster. You can also check your order history within user profile.
How can I change my password?
You can change your password in your Profile Settings page. Just click the "Profile settings" link on the left side of the page. You may also reset your password by selecting "Forgot password" link on the log in page.
How can I change my contact information?
Click "Profile settings" on the left side of the page within your user profile. Update the information you`d like to modify and click the "Save" button at the bottom of the page.

Address book

Can I store addresses instead of typing them in with every order?
Yes. When you register for a user profile, you can save addresses in your Address Book.
How do I change or update my address?
You can change or update your address in your user profile's Address Book by clicking the "Edit" button next to the address.
How can I change my preferred address within my Address Book?
In your user profile's Address Book, find the address in the list that you would like to set as preferred, and click the "Save as preferred" link to the right of it.
What is my account address?
Your account address is the address associated with your business account. It was initiated by an administrator and can only be edited by one.

Payment methods

Why do I need an email address to place orders on the website?
If you would like to open a Sears Commercial One account, you may visit the Sears Commercial One site by visiting http://www.citibank.com/us/cards/srs/commercial1.jsp
What payment methods are accepted?
We accept credit cards including Sears, Sears Plus, Sears Premium and Sears MasterCard, MasterCard, Visa, Discover and American Express. For non-credit card orders, we accept online checking account.
Can I store payment methods instead of typing them in at checkout?
Yes. When you create a user profile, you can store payment methods for use every time you order.
How do I add a payment method to my user profile?
From any page in your profile, click the "My Payment Method" link on the left side of the screen, then click "Add Payment Method" and fill out the required fields. Click "Save" to store the new payment method.
Can I pay with a Sears Gift Card?
Sears Gift Cards are not accepted on the site at this time. For your convenience, we do accept online checking account payments.
How can I open a Sears Commercial One account?
If you would like to open a Sears Commercial One account, you may visit the Sears Commercial One site by visiting http://www.citibank.com/us/cards/srs/commercial1.jsp
Can other users view my payment method information?
No. Your account information is secure and private.
Where can I find my checking account number?
Your checking account routing number appears in the bottom left of your check. If you can't find it, call your bank for more information.
Where is the security code on my credit card?
The 3-digit security code is located on the back of MasterCard, Sears Gold MasterCard, VISA, Discover card, Sears Card and Sears Premier Card. If your Sears Card account number has 13 or fewer digits, there is no security code and this field may be left blank. On American Express cards, the four-digit security code is located on the front, to the right of the full credit card number.
What's the difference between the "Payment Methods" page in my business account and the one in my purchaser profile?
The information stored in your business account, including your payment methods, can be shared with any child accounts or individual purchasers. The information stored in your purchaser profile is for use specifically on orders you make.
Can I share payment methods with my child accounts?
Yes. Choose "Payment methods" from the left-hand column in your account profile and click "Edit" next to the payment method you would like your child accounts to use.
Can I require my child accounts to use a specific payment method?
Yes. Choose "Payment methods" from the left-hand column in your account profile and click Edit next to the payment method you would like your child accounts to use.
The payment method required by my parent company didn't work. Can I use a different one?
Yes. You can add a different payment method manually during checkout.

Business transactions

What is the difference between the business account and my user profile?
The business account manages and updates information about the business including authorized purchasers, required or shared payment methods and overall orders for the business. The business account determines who has access to the account and whether information is shared with authorized purchasers.

A user profile is related to an individual user. The payment, address and order history accessible through the User Profile relates to the information stored by the individual user and is generally not viewable by others.
Can anyone else view my business account information?
Business account information is viewable and editable by all account administrators. Upon checkout, any purchaser on the account may view business information such as shipping addresses, billing addresses and encrypted payment methods to place his or her order.

Parent/Child Relationships

What is a parent account?
A parent account is a corporation or organization that owns or is associated with one or many subsidiaries or properties (known as "child accounts"). Parent organizations can consist of but are not limited to property management companies, warranty companies, service dealers and authorized servicers.
What is a child account?
A child account is a subsidiary or property that is owned by or is associated with a parent corporation or organization. Children of Parent organizations can consist of but are not limited to apartment complexes, rental properties and service franchises.
How can I add child accounts?
Click "Add a child account" in the left-hand navigation of your business account page and provide the requested information to create a child account.
Why can't I add a child account?
You must be an account administrator to create a child account. There are several reasons why you may not be able to set up a child account. If your account is a child of an existing parent, you cannot add children. In other cases, you may require a Sears administrator to set up child accounts for you. If necessary, for further assistance, please contact Sears Commercial Parts at (800) 225-2864.

Model Search

Where do I find my product's model number?
You can usually find your product's model number on a number plate affixed to the product or in the owner's manual.
Where can I get my owner's manual?
You can download a copy of your owner`s manual at Manage My Life.
Why do I need my model number?
The product's complete model number identifies the exact part numbers for the model. Even though products may look the same, there are often variances in the specific parts between two otherwise similar models. The complete model number ensures a match with the exact part for the model.

Part search

How do I find the right part for my product?
The part number is obtained from the owner's manual parts list, from the part being replaced or by a model number search. If you are a registered member of Manage My Life, you may check your owner's manual online.
Why is my part discontinued?
The part may no longer be available due to the age of the product. In some cases, the manufacturer no longer makes the part.
Why has my part been substituted for another part?
The manufacturer has authorized a substitution of the original part with an original equipment manufacturer part. While the substituted part may be different in appearance, it has been authorized by the manufacturer and is designed to work with your product.
Why is the part I searched for coming up as "No Parts Available"?
This may occur when there are no serviceable parts for the product, the manufacturer no longer supplies the part nor an authorized substitute, or the product/parts have been discontinued.

Orders

Do I have to register to place an order?
No. Registration is not required. By registering, you can store payment methods and addresses for easier checkout, and access your order history.
I've ordered several items. Why will my order come in multiple packages?
Sears PartsDirect orders are shipped directly from the manufacturers. If your order contains more than one part, it is possible that multiple manufacturers may ship part or all of your order, resulting in multiple shipments arriving on different days or at different times.
Can anyone else view my order history?
Yes. Account administrators can view your order history. Your address book and payment method information is private.
Can I view the order history of any purchaser on my business account?
Yes. Just go to the Orders section of your Business Account section to view all account orders.
Can I view the order history of my child accounts?
Yes. Go to the Child Accounts section of your Business Account, then click on "Order History" within the account you'd like to view.

Automatic Reorders

What items are available for automatic reorder?
Water filters for your refrigerator and in-house water treatment systems are currently available. More items will be added in the future.
How do I sign up for an automatic reorder?
Locate the water filter that fits your appliance and select the automatic reorder button. You place an order for the first shipment today, then select the reorder frequency that is right for you. Based on the reorder frequency selected, you will automatically receive a replacement filter every 3, 6 or 12 months.
How much will shipping cost?
Standard ground shipping is free on your current order and future automatic reorders within the contiguous United States. You may select different shipping methods for an additional cost.
How do I pay for automatic reorders?
Sears cards and all major credit cards are accepted.
Do I need to register with Sears PartsDirect to take advantage of automatic reorders?
Yes. In order to capture the shipping address and payment method for future reorders and to ensure the privacy of your information, you are required to register with us.
How will I be charged for the automatic reorder?
When you enroll in the automatic reorder subscription program and set your reorder frequency, your credit card information is secured, encrypted and retained to charge your future automatic reorders. When the automatic reorder is processed your credit card will be charged the then current price for the selected item.
How will I know my automatic reorder has been shipped?
Two weeks prior to the shipment of an automatic reorder, you will receive an email notification. If you want to receive the automatic reorder, do nothing and the reorder will ship in two weeks and charge your credit card on file. If you need to make changes or update the information on the reorder, you will have two weeks to do so before the reorder ships. Upon shipment of the automatic reorder, you will receive an email shipment notification which will also contain a link to track your shipment.

Checkout

Where is the security code on my credit card?
The 3-digit security code is located on the back of MasterCard, Sears Gold MasterCard, VISA, Discover card, Sears Card and Sears Premier Card. If your Sears Card account number has 13 or fewer digits, there is no security code and this field may be left blank. On American Express cards, the four-digit security code is located on the front, to the right of the full credit card number.
Where is the routing number on my check?
The routing number is the first nine digits located in the bottom left corner of the check. Make sure you use a check, not a deposit slip, since the numbers may not be the same.
How do I locate the account number on my check?
The checking account number is located at the bottom of the check, most often in the middle or to the right. If there are zeros before or after the account number, be sure to include them as part of the account number.
Are transactions on this website secure?
Yes. Our site uses secure socket layer technology. Your credit card number is encrypted when transmitted for payment authorization, so every order is completely secure.
Can I ship my part to a local store for pickup?
Frequently sold parts are often stocked at local Sears Parts & Repair Centers. If your part's detail page has a "Check local store availability" box at the bottom, enter your zip code to check the part's availability at our locations near you.
How can I open a Sears Commercial One account?
If you would like to open a Sears Commercial One account, you may visit the Sears Commercial One site by visiting http://www.citibank.com/us/cards/srs/commercial1.jsp
I have a discount that isn't being applied to my order. What do I do?
We recommend you consult with your internal account administrator to confirm your discount structure. If you have additional questions, please call us at 1-800-225-2864.
The company I belong to has tax-exempt status, but it isn't being applied to my order. What do I do?
Contact your account administrator to make sure tax-exempt status is registered in your account.

Shipping

Why will my order come in multiple packages?
To ensure quick delivery of your order, orders are shipped directly from the suppliers. If your order contains parts from multiple suppliers, they may come in multiple shipments on different dates.
How will my order be shipped?
Orders placed on PartsDirect will be shipped by UPS or FedEx to any physical address within the U.S., Puerto Rico, Guam and the US Virgin Islands. We deliver by the US Postal Service to all military (APO/FPO) addresses and PO boxes. Shipments to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands must be sent via UPS or FedEx Priority Air to a physical address.

Standard shipping is via UPS SurePost.


For some shipping destinations, we combine the efficiency of UPS with the convenience of the U.S. Postal Service for our Standard Shipping. UPS picks up your package at one of our distribution centers and delivers it to your local post office for final delivery to your door or mailbox.

Can orders be shipped to a military address?
Yes. The US Postal Service delivers to military APO/FPO addresses. Please allow an additional four to six weeks for the military postal service to overseas addresses. Hazardous materials cannot be shipped to military addresses.
Can orders be shipped to PO boxes?
Yes. The US Postal Service delivers to PO box addresses within the Continental US. We can't deliver to PO boxes outside the Continental US. Please note: Some items can't be shipped to PO boxes and require a physical address for delivery. Shipments to PO boxes are only available through ground shipping.
How much does shipping cost?
All items ordered through PartsDirect are shipped via UPS, FedEx or the US Postal Service. For information on individual shipping rates, please click here.
When will my shipment arrive?
To check the estimated arrival date of any item on your order, click on In stock on the Part Detail page or view estimated arrival dates when selecting the shipping option. For items on backorder, click on the Backordered link for estimated ship date of the backordered item. For US Postal Service orders, delivery should take three to five business days. For overseas military orders, please allow four to six weeks.
Can I ship my order to Canada?
Sears PartsDirect and Sears Commercial Parts only ship to addresses in the Continental U.S., Alaska, Hawaii, Puerto Rico, Guam and the U.S. Virgin Islands. Canadian customers may visit Sears Canada Parts to place an order or call (800) 665-4455.
Can I ship my part to a local store for pickup?
Frequently sold parts are often stocked at local Sears Parts & Repair Centers. If the detail page for your part has a "Check local store availability" box at the bottom, enter your zip code to check the part's availability at our locations near you.
Why do I have to pay shipping on a part I ordered at a local Sears Parts & Repair Center?
Sears Parts & Repair Centers only stock the most popular parts. If you need a part that isn't normally stocked by Sears Parts & Repair Centers, a center can place an order for you. However, shipping must be charged to cover the cost of packaging and shipping the order.
Are there any discounts available on shipping?
Yes. On orders over $100, you get free ground shipping.

Tax exemption

Does PartsDirect accept tax exemptions?
Yes. Once you've entered a tax-exempt certificate, you must fax a current tax-exempt certificate to 251-602-6036. If the certificate isn't received within 48 hours of the order being placed, the order will be processed with tax included. You are only required to fax in the certificate once during the timeframe that it is valid. If your certificate doesn't have an expiration date, we'll ask you to reconfirm your tax-exempt status periodically.

If your organization is a church, school, government agency, military installation or a Native American reservation, please call (800) 252-1698 for assistance placing your tax-exempt order.
Does Sears Commercial Parts accept tax exemptions for my company?
Yes. For confirmation, please fax your tax-exempt certificate to (800) 755-1346.
Do parent companies' tax exemptions apply to child companies?
In most cases, if the child and parent are in the same state, tax-exempt status may be shared between parents and children. Check with your parent company or state tax authorities for more information.

Website help

What are Cookies?
Cookies are small data files that your Web browser reads and stores on your hard drive when you connect with our site. They help us remember you by collecting non-personally identifiable information such as your IP address and browser type.

We use cookies to provide you with a better, more relevant shopping experience, and to help process your order .To place an order and complete your transaction on SearsPartsDirect.com, you must have cookies enabled on your Web browser. If you don't want to enable cookies but would like to place an order, please call us at (800) 252-1698.
Is this website optimized for my browser?
This website is optimized for Microsoft Internet Explorer 8.0 or higher and the latest version of Mozilla Firefox/Chrome. If you don't use these browsers, you may experience difficulty viewing some areas of our site.
Is this website optimized for my computer's operating system?
Our site is optimized to work with Microsoft Windows 2000, Windows XP, Windows Vista and Mac OS X (10.3.9 or later).
I can't access the search tab on the home page. What's going on?
To access search, you must enable JavaScript in your browser.

Using Internet Explorer 6.0 and higher for Windows:
  1. Click the Tools menu. (For Internet Explorer 7.0, click on the Tools button).
  2. Click Internet Options to open the Internet Options dialog box.
  3. Click the Security tab.
  4. Click the Internet symbol (a globe icon).
  5. Click the Custom Level button to open the Security Settings dialog box.
  6. In the Settings list, scroll down to Scripting.
  7. Under Active Scripting, click Enable so that a dot appears next to it.
  8. (If you are unsure about the other Security Settings, please check with your Network Administrator).
  9. Click OK to close the Security Settings dialog box.
  10. Click Yes in the Warning! Message box.
  11. Click OK to close the Internet Options dialog box.
Using Firefox 1.5 and higher for Windows:
  1. On the Tools menu, click Options.
  2. Click on the Content icon.
  3. Check the box next to Enable JavaScript.
  4. Click OK.
Using Safari 2.0 and higher for Mac:
  1. Click Safari; then click Preferences.
  2. Click the Security icon.
  3. Under Web Content, check Enable JavaScript.
  4. Close the window.
Using Firefox 1.0 and higher for Mac
  1. Click on Firefox.
  2. Click on Preferences.
  3. Click on Web Features.
  4. Check Enable JavaScript.
  5. Click OK.
I'm having a technical problem with this website. Who do I talk to?
Please email us at partsdirect@customerservice.sears.comand include details of the problem you`ve encountered.
Are transactions on this website secure?
Yes. PartsDirect uses secure socket layer technology. Your credit card number is encrypted when transmitted for payment authorization, so every order is completely secure.
Sears Parts Direct

Searching database...

of more than 7 million parts and accessories

Sears Parts Direct

Searching database...

of more than 7 million parts and accessories